Refund policy
We hope you love your Petty and Nice purchase. However, we understand that sometimes things just aren’t quite right.
Returns
If you change your mind about your purchase, you have 14 days from receiving your order to let us know that you would like to return it.
Once you have notified us, you then have a further 14 days to return the item to us.
To be eligible for a return, items must be:
- Unused, unworn and in their original condition
- Returned with all original tags and packaging where applicable
- Free from marks, damage, odours or signs of use
Please contact us at petty@pettyandnice.com before returning an item so we can provide you with the return instructions.
Return Postage
Unless your item is faulty, damaged or incorrect, return postage costs are the responsibility of the customer.
We recommend using a tracked postal service, as we cannot be responsible for returned parcels until they are received by us.
Refunds
Once we receive and inspect your return, we will let you know when your refund has been processed.
Approved refunds will be made to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Where required by UK consumer law, your original standard delivery charge will also be refunded. Any additional amount paid for an upgraded or express delivery service is not refundable.
Faulty, Damaged or Incorrect Items
We carefully check our products before sending them, but if your order arrives faulty, damaged or incorrect, please contact us as soon as possible at petty@pettyandnice.com, including your order number and photographs where appropriate.
We will arrange a suitable replacement or refund in accordance with your statutory rights and, where appropriate, cover reasonable return postage costs.
Non-Returnable Items
For hygiene reasons, certain items may not be returnable once opened or unsealed, where the law permits this.
Personalised or made-to-order products may also be excluded from change-of-mind returns unless they are faulty.
This does not affect your statutory rights.
Exchanges
If you would like a different item, please contact us at petty@pettyandnice.com. Where possible, we will be happy to help. Alternatively, you can return the original item and place a new order.
Contact Us
If you have any questions about a return or refund, please contact:
Petty and Nice
Email: petty@pettyandnice.com
Website: pettyandnice.com
Thank you for shopping with Petty and Nice ♡